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Privacy Policy - Framebrains

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    Privacy Policy

    Framebrains is the data controller for the processing of personal data described in this privacy policy.

    In this privacy policy, we explain what types of personal data we store and how we process them. It also describes your rights in relation to us and how you can exercise those rights. You can always contact us with questions regarding privacy and data protection by sending an email to create@framebrains.com.

    Personal Data We Collect and Process

    We process the following categories of personal data:

    Basic information: Name, date of birth

    Contact information: Address, phone number, email address

    Payment information: Transaction details, payment methods

    Customer history and engagement: Order and delivery information, active products and agreements, previously held products and services, usage frequency, and status of products/services

    Personal data is usually collected directly from you when you fill out our contact form or is generated when you use our services and products.

    How We Use Your Personal Data

    Service/Agreement Fulfillment

    We use your personal data to fulfill our agreements with you, meaning when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

    We also use your personal data to contact you when you have filled out our contact form as a potential customer.

    Customer Relationship Management

    We use your personal data to manage our customer relationship with you. This includes customer service, handling complaints, and troubleshooting related to your account. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

    Compliance with Legal Obligations

    In some cases, we are required to process personal data due to legal obligations. An example of this is sales-related information, which we are required to record and store according to accounting laws.

    The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation.

    Your Rights

    If you wish to exercise any of your rights, please contact us at “Mail.”

    Right to Access Your Data

    You can request a copy of all the data we process about you. Contact the email address above to exercise your right of access.

    Right to Rectification of Personal Data

    You have the right to request that we correct or complete any inaccurate or misleading information.

    Right to Erasure of Personal Data

    You have the right to have your personal data erased without undue delay. You may request deletion of your data at any time. However, note that information we are legally required to retain (such as for accounting purposes) will not be deleted.

    Restriction of Personal Data Processing

    In certain situations, you may also request that we restrict the processing of your data. You can do this by managing your consents or preferences within our systems.

    Right to Object to Data Processing

    If we process your data based on our legitimate interests, you have the right to object to this processing. You can do so by managing your consents or preferences within our systems.

    Data Portability

    You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the email address above to obtain your data.

    Complaints About Our Data Processing

    We hope you inform us if you believe we are not complying with data protection regulations. Please reach out to us first through the contact method you have already established with us.

    You also have the right to file a complaint regarding our data processing with the relevant data protection authority.